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THE JUPPY SIMPLIFIES AND IMPROVES THE WAY
WE HELP OUR BABIES LEARN TO WALK
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Customer Care

We are committed to providing excellent customer service for every order.
If you have any questions about the Juppy Baby Walker, please feel free to
contact us via the information provided below.

Customer service is available Monday through Friday from:
8:00am to 8:00pm Pacific Time.

How to Contact Us
Phone: 1-800-205-7127
Email: support@thejuppy.com

You can also contact us using the form below.
   
   
 
Important Safety Information
* The Juppy requires adult supervision at all times.
* The Juppy Baby Walker has a 35 pound weight limit for the child.
* Do not entangle or twist straps around baby’s neck.
* The Juppy is not designed to carry your child around; do not suspend,
   drag or swing your child about while using the Juppy.
* Do not allow baby to insert arms inside of the Juppy during use,
   this prevents the child from achieving proper balance.
* Please take extra care when zipping the back, being careful
   not to trap clothing or skin of your child.
* Do not use the Juppy to walk your child up or down stairs.
* Make sure that straps are securely fastened before walking your baby.
* Always have firm grip on the straps at all times to prevent any falling.
* It is normal for your baby to take a minute or two to adjust to the Juppy.


Contact Us
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The Juppy Baby Walker Instructions
1. Adjust straps to shortest possible length to ensure your arms are straight down.
2. Place baby on your lap while sitting down and slide Juppy on like a pair of pants.
3. Zip up the back-zipper should always be in the back.
4. Attach Velcro straps.
5. Make sure hand grips are located under your hands for your comfort.
6. Now we’re ready to walk!
Return Policy : Purchases may be returned within 30 days

In the return please include the order number. A refund of the price of the item, excluding shipping and handling, and any applicable taxes will be issued in
the original form of payment used to purchase the item.

Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. Custom made and personalized Juppy Baby
Walkers are not eligible for refund due to their unique nature. All returns must not be soiled or stained.

Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed
in order to allow us the opportunity to process your return.

- E-mail support@thejuppy.com for return processing address.
- Pack the item carefully so that it will not be damaged during the shipping process.
- Please include the original packing slip or order number.
- Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States
  Postal Service, please send it via certified mail. We are not responsible for items lost during shipping, and cannot process your return
  until the item is received.
     
© 2012 | Juppy LLC | 800-555-1212 | Patent Pending
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